Terms and Conditions of Sourcing From Africa(Food & Agriculture)
You are welcome to the Global Sourcing Hub of Food & Agriculture Products, GSHFAP (the "Service") of the flylandexpress.com (website: www.flylandexpress.com, the "GSHFAP") developed and operated by Flyland Technology Co., Ltd. ("Flyland Technologies”)
The following terms and conditions constitute the agreement concluded by and between a buyer using the GSHFAP Global Sourcing Hub of Food & Agriculture Products (the "Buyer" or "you") and us concerning the license for using the GSHFAP Global Sourcing Hub of Food & Agriculture Products (the "Agreement").
Special notes:
- You acknowledge: GSHFAP Global Sourcing Hub of Food & Agriculture Products is provided by FLyland Technology Co., Ltd. (the “Flyland Technologies”), which is responsible for connecting Buyers and African farmers internationally, and providing services such as Logistics & Supply Chanin Management,registered address is ROOM 103 First Floor Asalaam Building, DUBAI UNITED ARAB EMIRATES. During using GSHFAP Global Sourcing Hub of Food & Agriculture Products, Flylandexpress will be on behalf of the website operator (Flyland Technologies) fulfill the rights and obligations. Flyland Technologies is fully responsible for the processing transactions, including chargeback, refund, and handling of customer complaints on behalf of the seller.
- Before you use our Service, please carefully read and understand the Agreement and comply with the Terms and Conditions, the Privacy Policy and relevant rules.
- You confirm and authorize: If you only have a customer account of GSHFAP Global Sourcing Hub of Food & Agriculture Products, we can use your account information for payment of goods, which can be only used for checking details about your orders and making payments for goods accordingly.
- We have highlighted clauses greatly related to your rights and interests in bold and with underline, to which you should attach importance. Your submission of application for the Service means that you have known and agreed about all terms and conditions hereof. If you don't agree about all terms and conditions, you should immediately stop applying for the Service.
- Some clauses hereof may be adjusted as per business needs from time to time. In the case of a change in any clause, it will be published in the form of an announcement on the GSHFAP Global Sourcing Hub of Food & Agriculture Products. If you continuously use the GSHFAP Sourcing Hub of Food & Agriculture Products, it will be deemed that you have fully read, understood and accepted the amended Agreement; if you disagree about the amended Agreement, you will be entitled to stop using the Service.
Chapter I Basic Requirements of GSHFAP Global Sourcing Hub of Food & Agriculture products
- You shall undertake and guarantee to GSHFAP Global Sourcing Hub of Food & Agriculture products : All the information provided by you for GSHFAP Global Sourcing Hub of Food & Agriculture products in the phases of your application for the Service and subsequent orders, including but not limited your identity information, the information on delivery of goods and payment information, is accurate, authentic and effective, otherwise we will be entitled to terminate the provision of GSHFAP Global Sourcing Hub of Food & Agriculture services for you; once any false information is found, GSHFAP Global Sourcing Hub of Food & Agriculture will be entitled to suspend, freeze and delete your account, compulsorily terminate transaction orders and terminate the Service on the basis of the Rules on Penalties for GSHFAP Global Sourcing Hub of Food & Agriculture Service.
- You know and confirm: The Service only apply to GSHFAP Global Sourcing Hub of Food & Agriculture products, other than all commodities on GSHFAP, within the scope allowed by GSHFAP. Global Sourcing Hub of Food & Agriculture products will be entitled to allow a change in the scope of commodities subject to online Sourcing, and enjoy the right of final interpretation for the scope of commodities subject to online sourcing. In the case of any future adjustment to the scope of commodities subject to online sourcing, we will publish it in the form of announcement on the platform.
Chapter II Notes on Expenses Relating to GSHFAP Global Sourcing Hub of Food & Agriculture products
1. Notes on transaction feeA transaction fee will be charged against you for each order according to the fee schedules announced by Flylandexpress on the site. In the event where the seller is required to make any refund to you, the transaction fee will not be returned to you.
GSHFAP reserves the right to charge you any additional fees in respect of the Service. Any such adjustment and/or decision of GSHFAP will be published online and shall take effect on the designated date or, if there is no such designated date, 7 days after the adjusted fees are published on the GSHFAP platform
GSHFAP may from time to time adjust the relevant rules for transaction fee according to industry changes and operational demands, and determine the content and scope of such rules at its sole discretion. In the case of any adjustment to fees of the Service, we will publish it in the form of an announcement on the GSHFAP platform and shall take effect on the designated date or, if there is no such designated date, the date as published on the GSHFAP platform.
All transaction fees charged by GSHFAP are exclusive of any taxes (such as VAT), duties or other governmental levies or any financial charges. You agree to pay and be responsible for any such taxes, duties, levies or charges for the use of the Service in addition to our transaction fee. You further agree that you are responsible for paying any and all applicable taxes associated with the transactions on GSHFAP (including, without limitation, any applicable VAT or sales tax) and agree to indemnify GSHFAP for failing to pay any applicable taxes. In the event GSHFAP is required by any applicable law to collect or withhold any taxes or duties, you agree to pay such taxes or duties to GSHFAP. You will also be liable for any financial charges for remission of funds to you, and GSHFAP shall have the right to pay such charges from such funds. GSHFAP shall have the right to deduct any financial charges incurred as a result of providing the transaction fee and the party receiving the funds will bear the costs of such bank charges.
In the event GSHFAP is required by any applicable law to collect or withhold any taxes or duties, you agree to pay such taxes or duties to GSHFAP. You will also be liable for any financial charges for remission of funds to you, and GSHFAP shall have the right to pay such charges from such funds. GSHFAP shall have the right to deduct any financial charges incurred as a result of providing the transaction fee and the party receiving the funds will bear the costs of such bank charges.
You understand and confirm: If you use the Service, you will pay corresponding monies of goods for specific suppliers.
You understand and confirm: GSHFAP Global Sourcing Hub of Food & Agriculture products is not responsible for monies of goods under orders, software and hardware fees, taxes and other expenses that you need to pay due to your use of the Service. The aforesaid relevant expenses shall be independently paid by you for sourcing objects or relevant third parties.
2. Confirmation of ordersYou know and confirm: On the GSHFAP Global Sourcing Hub of Food & Agriculture products, the Services can be only used for commodities available for GSHFAP Global Sourcing Hub of Food & Agriculture products.If any commodities that you intend to procure are not within the scope of commodities available for online sourcing, you will be temporarily unable to use the Service.
You know and confirm: The Service is provided for buyers from many countries and regions in the world. Therefore, the scope of commodities available for GSHFAP Global Sourcing Hub of Food & Agriculture products by the use of the Service and relevant rights and interests of buyers may differ. GSHFAP Global Sourcing Hub of Food & Agriculture products does not guarantee that all buyers can obtain the same types of functions and transaction benefits.
You understand and agree: Inventories of relevant commodities of a supplier may be insufficient, production period may be long, and there may be other unforeseen issues. We suggest that before placing an order, you should communicate with the appropriate buyer to confirm relevant matters including commodity inventories period for delivery of goods, to avoid the cancellation of the order by the supplier.
You understand and confirm: After you submit an order and complete payment, we will review the order. If your order exceeds the restriction to purchase quantity, price is incorrect, there is possible fraud, or credit risk judged by our credit department, we reserve the right to cancel corresponding orders. We will be entitled to close and cancel corresponding orders. You will be unable to complete the GSHFAP Global Sourcing Hub of Food & Agriculture products service of the said order by virtue of the Service.
3. Payment for goodsYou know and agree: Before you make payment(s) for goods of an order on GSHFAP Global Sourcing Hub of Food & Agriculture products within the time prescribed in the system, the supplier will be entitled not to deliver the goods.
You agree and confirm: We only provide you with the Service through flylandexpress.com, and do not review or judge the amount of an order achieved by the use of the Service or sourcing object. Before the payment for goods, you should prudently check products contents, to avoid any unnecessary loss.
After your service order passes review, you may inquire your order details on our platform. If you need to apply for cancellation of an order after the order passes review, you may contact our online customer support team, and your application for cancellation of the order may be completed upon approval by the appropriate supplier.
You agree and confirm: No matter for what reason monies paid by you under GSHFAP Global Sourcing Hub of Food & Agriculture products order are returned, corresponding monies will be returned to your payment account as per the original route within 5-10 days.
Chapter IV Disclaimer
1. We don’t conduct any statements and guarantees for the following matters:
2. Where a third party institutes legal proceedings or makes a claim against our service for you violates the Agreement, and the Privacy Policy, the Terms and Conditions or any other relevant law or regulations, you will agree to compensate our service for all losses arising therefrom, including legal costs, preservation costs, notarial fees and reasonable legal costs.
3. GSHFAP Global Sourcing Hub of Food & Agriculture products acts as your first point of contact to assume full responsibility for processing any disputes on behalf of the seller between you and suppliers in the course of the Service, including but not limited to disputes over quality, payment and after-sales service, complaints, negative reviews, refunds and chargebacks
4. If we take any measure such as the cancellation of an order, the suspension of the Service or the close of account due to your breach of any clause hereof, all losses arising therefrom will be borne by yourself.
Chapter V Choice of Law and Jurisdiction
In order to ensure adequate operational support for customers in respect of refunds and cancelations (where applicable), the following entities shall be responsible for transactions conducted in the following countries:
1. If your country of residence or establishment is Mainland of Uganda. you are contracting with Flyland Technology Co., Ltd., located at Nakasongola Kyanaka, Bombo Road, Kyanaka District, Kampala City, kakoge Division (NOTE: This NOT a return address).If any disputes between you and us in the course of non GSHFAP Global Sourcing Hub of Food & Agriculture products, if negotiation fails, the dispute shall be referred to the Flyland Distribution in Kampala Uganda.
2. If your country of residence or establishment is Outside Mainland of Uganda, you are contracting with GSHFAP Global Sourcing Hub of Food & Agriculture products located at Room 103, 1/F, Asalaam Building, Dubai United Arab Emirates (NOTE: This NOT a return address).If negotiation fails, any dispute over GSHFAP Global Sourcing Hub of Food & Agriculture products functions between you and us shall be referred to the GSHFAP International Distribution Centre for settlement. Arbitration fees shall be borne by the losing party, unless otherwise ruled. Arbitration rules shall be subject to laws of UAE.